You have the balance. What you do not have is the map. Point Me takes your points, your dates and your destination, then hands you a written plan that turns them into a business class seat. Flat fee. No guesswork.
Australia wide. One flat fee per trip, never per person.
Three steps. You stay in control of your account the whole way.
Your points and programs, your dates, your airports, who is flying. Five minutes on a short form.
We search the transfer partners, the routings and the seat release windows, then write up two to three real options.
You get the points cost, the taxes, the exact steps, and a book within 48 hours window. Add guided booking if you want a hand.
That is the whole promise. We only keep the fee once you have at least one real, bookable option in front of you, with the points, the taxes and the exact booking steps. No option, no charge. The other services ask you to pay for a search. We get paid for an answer.
Every option starts with the same thing. A real plan for your real trip.
Every tier carries the same promise: if there is no bookable option, there is no fee.
Not a spreadsheet. Not a link to a search engine. A document you can act on the same day.
Sample shown for layout. Your plan is built from your balances, your dates and your airports.
Two of the best known Australian award services are paused right now. Here is the full picture, checked 18 October 2026.
| Point Me | Point Hacks Concierge | AFF Concierge | point.me | |
|---|---|---|---|---|
| Price is published | Yes, $149 | No, quote only | No, quote only | Tool yes, concierge no |
| Charged per person | No, per trip | Per request | Per request | Yes, from $200 per passenger |
| Cost for a family of four | $149 | $460 to $1,280 typical | Quote based | $800 and up |
| Open to new bookings | Yes | Paused | Paused | Yes, US focus |
| Who makes the booking | You, unless you choose otherwise | You, with instructions | You, with instructions | You |
| Account access required | No, only on the top tier | No | No | No |
| No seats, no fee | Yes | No upfront fee, pay on report | No upfront fee, pay on report | No |
| Written plan in 48 hours | Yes | Variable, often longer | Variable | Search tool only |
Competitor pricing and status as published on their own sites on 18 October 2026. Point Hacks Concierge and the AFF Frequent Flyer Concierge both state they are temporarily closed to new bookings. point.me concierge pricing starts at $200 per passenger. Prices change, check before you buy.
The big booking services chase millionaires, hide their price, and charge per person. We do the opposite.
A family of four pays the same as a solo traveller. The others charge a booking fee per head, so a family can hand over more than a thousand dollars in fees before anyone boards.
$149, right there on the page, no enquiry form required. Most points services will not tell you what they charge until you ask.
Buy the plan and book it yourself if you like. You never have to hand over your account, or pay a booking fee you did not want.
200,000 points is enough to start. The luxury houses will not even take your call without a million.
One million Amex points. Sydney to Europe in business class for two, return, and points to spare.
That is what the right redemption looks like. Same points, wildly different outcome. The difference is knowing where to send them.
Airlines move award seats. Schedule changes, aircraft swaps, inventory pulled without warning. Seat Watch keeps an eye on your booking until you fly, and tells you the moment something changes, with the fix already worked out. Add it to any plan, or buy it on its own after you book.
One form, one flat fee, 48 hours. If we cannot find a bookable option that beats paying cash, you pay nothing.
The five award sweet spots Australians should book first. Updated as the programs change. No noise.
Ready now? hello@pointme.com.au and we will send the intake form.
If we cannot put at least one genuinely bookable option in front of you, you do not pay. We only keep the fee once you have a plan you can act on: real seats, real points cost, real taxes, and the steps to book them.
Only in the Done For You tier, and only if you choose to share access. In every other plan, you keep full control and book it yourself with our instructions.
Award seats move daily, so we build a booking window into every plan. If the seats vanish inside 7 days, we re-run the search once at no charge.
No, and nobody honestly can. We guarantee a researched plan and a booking window. The outcome depends on the day, the route and the program.
Both Point Hacks Concierge and the AFF Frequent Flyer Concierge say they are temporarily closed to new bookings while they review their systems. That means fewer places to get help, not less demand. If you are sitting on points and a date, we can start this week.
No. We work with points and travel, not credit products. Any card information is general only.
A flat fee for your plan, and from time to time a commission if you choose a credit card through one of our links. We always disclose it.